Exchange Policy

Policy Duration

• Our policy lasts for 14 days for exchanges only. We do not offer returns on purchases.
• If 14 days have passed since your purchase, unfortunately, we cannot offer you an exchange.

Eligibility for Exchange

• Items must be unused, in the same condition as received, and in the original packaging.
• Additional non-returnable items include:
  • Gift cards
  • Some health and personal care items
  • Customized products

Exchange Process

• To complete your exchange, we require the order number.
• Do not send your purchase back to the manufacturer.
• We only exchange items if they are defective or damaged. For exchanges, email us at [email protected] for further instructions.

Return Requests

Return Request Process

• Requests must be submitted within 14 days of receipt of the goods by you.
• Goods must be returned within 1 week of the return authorization.
• Initial purchase shipping costs are non-refundable.
• If your purchase included free shipping, the cost we incurred to ship the items to you will be deducted from the refund amount.

Condition of Returned Items

• All items must be in new, sellable condition, with tags and original packaging intact.
• Embroidered items are not eligible for return.

Restocking Fee

• All returns are subject to a restocking fee of $2.00 per item.

Shipping

Shipping Instructions

• Wait for our confirmation with details before sending your product.
• You are responsible for paying your own shipping costs for returning the item.
• Depending on your location, the time it takes for the exchanged product to reach you may vary.
• Consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of an item without tracking.

For further information email: [email protected]